Terms and conditions

Lash Solutions provides professional eyelash extensions and related products.

It should be noted that the use of these products requires specialist knowledge and training, and should ONLY be used by professionals with the correct certification. Purchaser agrees that use and application of our products meet rules and regulations governing the safety, sanitation, storage and handling of such products.

These terms and conditions apply to all customers purchasing products from Lash Solutions, whether through the online shop at www.lashsolutions.co.uk or otherwise.

Please read these terms and conditions carefully before ordering any of our products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. Before you can purchase any of our products you will need to agree to these terms and conditions by clicking on the button marked “I agree to the Terms of Service and will adhere to them unconditionally”.

ABOUT US

Lash Solutions Ltd is registered in England and Wales under company number 8015479 with its registered office at 34 Sandow Place ME19 4NZ West Malling United Kingdom. The Company’s VAT number is GB135978374

DELIVERY & SHIPPING

Orders placed prior to 2pm will ship the same day. Orders placed after 2pm will ship the following business day.

FREE UK AND EUROPE SHIPPING WITH ANY PURCHASE OF £100 AND MORE 

Domestic Shipping

Royal Mail (1st Class 1-2 days)

Royal Mail (1st Class Recorded 1-2 days)

International Shipping

Royal Mail (International Standard 3-7 days)

Royal Mail (International Sign-for 3-7 days)

Parcelforce (Global Priority 3-7 days)

If you purchase the products from outside the UK, the products may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.

We strive to remain fully stocked on all products. Occasionally, supply and demand creates an 'out of stock' situation. Should this occur, you will be notified regarding the delay along with the delivery date

RETURN POLICY

To arrange return or exchange please contact us within 14 days of order receipt

Due to sanitation & health regulations Lash Solutions cannot accept returns after the package has been opened.

All merchandise must be in the original packaging and sealed cartons. All returned goods must include a packing list and must be shipped freight prepaid.

PRIVACY POLICY

Lash Solutions Ltd is dedicated to respecting and protecting the privacy of our clientele and is the sole owner of the information collected.  We do not share your profile with any other third parties.

We only collect personal information that you provide by filling in any forms on our website, this includes information provided at the time of registering to use our website, subscribing to our service, posting material or requesting further services.  If you contact us, we may keep a record of that correspondence. Such personal information may include your name, company name, and e-mail address, and with respect to purchases, your shipping address and billing information. We will only use this information for the purposes for which you provided it to Lash Solutions Ltd.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.